Process-Based Management Are You Ready for Digital Transformation? (For Public, Private and Non-Governmental Organizations)

Organizations with well-defined processes and clearly identified relationships between these
processes are managed more effectively and efficiently. It is also proven that well-defined
and detailed process management in an organization contributes to success in digital
transformation. Quality, risk, and change management should be applied in every process.
This book is written from this perspective and consists of thirteen chapters:
1. Basic principles and knowledge for process management
2. Establishing a business process management system in an organization
3. Basic knowledge required for a business process management system
4. Alignment of the business processes’ objectives to the organization strategic goals
(Balanced Scorecard and Hoshin Kanri)
5. Assessment of business process management system (maturity models)
6. Change initiative based on continuous process improvement
7. Basic knowledge required for change initiative based on continuous process improvement
8. Establishment, implementation, monitoring and continuous improvement of risk
management process
9. Basic knowledge required for risk management process
10. Establishment of quality management system
11. Basic knowledge required for quality management system
12. Maturity assessment checklists and forms for quality management system (QMS)
13. Basic concepts and processes in the project management